Over many years I have listened to a good number of liaison librarians complaining about their lack of traction with the academics in their liaison portfolios. Discussions around these concerns never seem to improve the situation as blaming (even mocking & demeaning in some cases) the clients seems to be a response from which these librarians cannot move. I don’t say this as a negative judgement of these librarians. I think that this is probably a natural consequence of a combination of:
- The profession’s behaviourist information-centric identity & practice in what is actually a people-centric & knowledge-centric environment
- The supporting service role that the library plays in universities which seems frustrating for those who have a need to be at the forefront
- The theory void that gives us few thinking tools for professional practice & so can lead to unproductive “emotional” responses when this need not be the case.
Below I have taken a Twitter discussion which is typical of the kinds of things that I have heard over nearly 15 years & linked some foundational learning & teaching concepts that are often used to create information literacy learning opportunities & promote learning at the reference desk, etc. I think that these concepts are important to creating truly productive relationships with academic clients &, therefore, can be used by librarians to empower themselves & their clients in liaison relationships.
There may be disagreement about some of my concept choices but the foundational message would, I think, stand. I’m going to let this mull in the back of my mind, perhaps talk to a couple of people about it & then maybe write it up as a paper.